Privacy policy
ChillCaribbean
Last updated: [24/01/2026]
ChillCaribbean operates this website and online store to provide curated travel experiences, tours, activities, and related products. Our Services are powered by US, which enables us to process payments, manage orders, and operate our online platform.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, book a tour or experience, or communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We collect personal information that you voluntarily provide to us or that is automatically collected when you interact with our Services.
Information you provide directly:
· Full name
· Email address
· Phone number (including WhatsApp)
· Billing and shipping address
· Hotel name, accommodation details, or pickup location (when booking tours)
· Payment information (processed securely by Shopify and its payment providers)
· Booking details, preferences, and special requests
· Communications with us (email, WhatsApp, phone, or contact forms)
Information collected automatically:
· IP address
· Device type, browser type, and operating system
· Usage data (pages visited, time spent, interactions)
· Cookies and similar tracking technologies
How We Use Your Personal Information
We use your personal information for the following purposes:
1. To provide and manage our Services
· Process purchases and tour bookings
· Coordinate tours, experiences, transportation, and logistics
· Communicate booking confirmations, updates, or changes
· Arrange pickups, schedules, and provider coordination
· Provide customer support before, during, and after your experience
2. Communication
· Contact you via email, phone call, SMS, or WhatsApp for booking-related or service-related matters
· Respond to inquiries and support requests
3. Marketing and promotions
· Send promotional emails or messages (you may opt out at any time)
· Display relevant offers or advertisements based on your interactions
4. Security and fraud prevention
· Verify transactions
· Detect and prevent fraudulent or unauthorized activity
· Protect our platform, customers, and business
5. Legal and compliance purposes
· Comply with applicable laws and regulations
· Maintain accounting, tax, and audit records
· Enforce our Terms of Service and other policies
Sharing of Personal Information
We may share your personal information only when necessary, including with:
· Payment processors, and technology providers
· Tour operators, guides, transportation providers, and local partners, strictly for the purpose of delivering your booked experience
· Marketing and analytics partners
· Legal or regulatory authorities when required by law
We do not sell your personal information.
International Data Transfers
ChillCaribbean operates from the Dominican Republic, and our Services are supported by Shopify and service providers located in multiple countries. Your information wont be transferred, stored, and processed outside your country of residence.
When required, we rely on legally recognized safeguards such as Standard Contractual Clauses.
Data Retention
We retain personal information only as long as necessary:
· Booking and transaction data: up to 5 years
· Marketing data: until you opt out
· Legal and accounting records: as required by applicable law
Your Rights
Depending on your location, you may have the right to:
· Access your personal information
· Request correction or deletion
· Request data portability
· Opt out of marketing communications
Requests can be made by contacting us at ccsales@chillcaribbean.com
Contact Information
ChillCaribbean
Email: ccsales@chillcaribbean.com
Address: Avenida Luis Ginebra, Puerto Plata, 57000, Dominican Republic
Terms of Service – ChillCaribbean
By using our Services or booking a tour, experience, or product through ChillCaribbean, you agree to these Terms of Service.
Bookings & PaymentsAll bookings are subject to availability
· Prices are displayed in the applicable currency
· Payment must be completed in full to confirm a reservation
Cancellations & Refunds
· Cancellation policies vary by tour or experience
· Refund eligibility depends on the specific provider and timeframe
· No-shows are non-refundable
Changes & Force Majeure
ChillCaribbean reserves the right to modify or cancel experiences due to:
· Weather conditions
· Safety concerns
· Operational or logistical reasons
In such cases, we will offer a reschedule or alternative when possible.
Third-Party Providers
ChillCaribbean acts as an intermediary between customers and independent tour operators. We are not responsible for acts, omissions, or negligence of third-party providers.
Assumption of Risk
Participation in tours and activities involves inherent risks. By booking, you acknowledge and accept these risks.
Limitation of Liability
ChillCaribbean’s liability is limited to the amount paid for the booked service.
Cookie Policy – ChillCaribbean
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.
Types of cookies we use:
· Essential cookies – Required for site functionality
· Analytics cookies – Help us understand user behavior
· Marketing cookies – Used for relevant advertising
You may manage or disable cookies through your browser settings.
Travel Disclaimer – ChillCaribbean
· Weather conditions, traffic, and unforeseen events may affect tour schedules
· Itineraries may change for safety or operational reasons
· ChillCaribbean is not responsible for personal belongings, injuries, or delays caused by third parties
· Customers must follow all safety instructions provided by guides and operators